Windows IT Basics for End Users and Helpdesk Staff


Fix basic issues with Windows desktop PCs yourself without having to involve IT Support, including printers and email

This course covers the basic IT issues that can come up in a company on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows: 
  • Physical Checks
  • When Your PC is Slow
  • Identify Your Operating System
  • Hostnames and IP address
  • Monitor Settings Overview

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